Help Desk Procedures Old

Technology Resources



Welcome to LEARN IT 

Click here to submit a help desk ticket .

Click here to use SharePoint Online.

IF AN EMERGENCY : Via the Emergency Hotline: (860) 434-4831 (ext. 100 internally)

When you report a problem to the LEARN Help Desk, we will strive to resolve it as soon as possible. If we cannot resolve the problem through our initial contact, we will investigate the problem thoroughly and determine the best course of action. During regular working hours, the LEARN Help Desk will try to answer your request within two days of your request for low priority requests. We will attempt to solve project tickets (installing new hardware/software, creating new accounts, etc.) within 5 business days. For time sensitive requests, please provide the timeframe of your need within the help desk request.

All hardware and software must be ordered through the IT Department. Any hardware or software purchased outside of IT Department will not be supported.

Please note all software and hardware must comply with LEARN's technology standardization.

Training requests, as well as hardware requests, must be submitted through the LEARN help desk system.

If you have problems with or questions about your computer, submit a ticket to the Help Desk only rather than any inpidual IT staff member. The Help Desk centralizes our response system and provides you with the best technical support possible.

Thank you for allowing us to serve you to the best of our ability.

If you have not previously submitted a ticket, please use the link below for brief instuctions on how submit a ticket using the portal. Detailed instruction can be found below next to "Web Help Desk"

Short tutorial on how to submit a ticket

This website is designed to help you troubleshoot your computer as well as educate you on common computer tasks. You will learn to add printers, reset passwords, access resources remotely among other things. You might already know alot about some of the tutorials already. However, it still might serve you well to watch some of them as there might be details that add on to what you already know. Please take a minute to check out some of the vidoes below. Hopefully they will serve as a resource to help you become more efficient or broaden you knowledge about technology.



Apple iPads

How to install missing apps(already purchased) on managed iPads

How to set up Office 365 E-Mail using the Outlook App



How to recover a tab in a Web browser

Adding a network printer

Reset Password

Office 2013

OneNote 2013 - Creating a NoteBook

OneNote 2013 - Using Tables in OneNote



Adding and Sharing Calendars

Connect to WiFi

office365  Video - How to Share Documents in Office 365

More on sharing in Office 365

webhelpdesk Web Help Desk

 Video - Submitting a help desk ticket



Use the form below to be connected to a support technician if instructed to do so.

Enter your 6-digit code

LEARN - Department of Information Technology 

44 Hatchetts Hill Rd. (1st Floor, Rm. 126) 

Old Lyme, CT 06371