Help Desk Procedures

Welcome to LEARN IT

Click Here to Submit a Help Desk Ticket
LEARN Employees
Click Here to Submit a Help Desk Ticket

Technology Resources for Staff

This website is designed to help you troubleshoot your computer as well as educate you on common computer tasks. You will learn to add printers, reset passwords, access resources remotely among other things. You might already know a lot about some of the tutorials already. Hopefully they will serve as a resource to help you become more efficient or broaden you knowledge about technology.

: Via the Emergency Hotline: (860) 434-4800 (ext. 09 internally)

When you report a problem to the LEARN Help Desk, we will strive to resolve it as soon as possible. If we cannot resolve the problem through our initial contact, we will investigate the problem thoroughly and determine the best course of action.

During regular working hours, the LEARN Help Desk will try to answer your request within two days of your request for low priority requests. We will attempt to solve project tickets (installing new hardware/software, creating new accounts, etc.) within 5 business days. For time sensitive requests, please provide the time frame of your need within the help desk request.

All hardware and software must be ordered through the IT Department. Any hardware or software purchased outside of IT Department will not be supported.

Please note all software and hardware must comply with LEARN's technology standardization.

If you have problems with or questions about your computer, submit a ticket to the Help Desk only rather than any individual IT staff member. The Help Desk centralizes our response system and provides you with the best technical support possible.

Thank you for allowing us to serve you to the best of our ability.

Use the form below to be connected to a support technician if instructed to do so.

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LEARN - Department of Information Technology

44 Hatchetts Hill Rd. (1st Floor, Rm. 126)

Old Lyme, CT 06371